LEARN ALL ABOUT THE KEY VALUE-CREATING CONVERSATIONAL SKILLS

Topics include:

  • The importance of asking appropriate questions
  • Redefining the 4 Original SPIN® Question Types
  • Why it's time to move on from SPIN to SPINCycle
  • The persuasive power of Insights, Anecdotes and Evidence
  • Systematically understanding and resolving our customer's concerns

Course curriculum

    1. 6.1: Asking Appropriate Questions

    2. 6.2: The 4 Core SPIN® Question Types

    3. 6.3: From SPIN® to SPIN+Cycle

    4. 6.4: Insights, Anecdotes and Evidence

    5. 6.5: Understanding our Customer's Concerns

    6. 6.6: Resolving our Customer's Concerns

    7. Test your understanding of this course

    8. Downloads

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About this course

  • $95.00
  • 9 lessons
  • 2.5 hours of video content